WHEN YOU pay a deposit OR WAITING LIST FEE on any OF OUR ANIMALS, you are agreeing to all the terms and policies listed on this webpage.
The safety and happiness of our animals are of utmost importance. Therefore, Bingo Sanctuary reserves the right to refuse a sale to any person without any obligation to disclose any reasoning. We thank you for your cooperation.
REHOMING POLICY
The buyer is responsible for all care costs of animals purchased including, but not limited to, housing, feeding and veterinary care. However, if at any time you decide the animal is not a good fit for your home, the animal must be returned to Bingo Sanctuary at the buyer’s expense and time. The buyer may not sell, gift, or rehome the animal to anyone else, unless the new owner is approved by us in writing. This policy is enforced in order to ensure our exotic animals will always have a good home and adequate care. Failure to comply can result in legal action.
HEALTH GUARANTEE
All babies are guaranteed to be in good health and free of parasites, illness and disease at time of pickup. If you believe your new baby has parasites, illness or disease, you must take him/her to a licensed vet experienced with exotics within 48 hours of pickup. If the vet determines that the animal was sold in ill condition, you may return the animal for a replacement only. A vet report written by a licensed veterinarian experienced with exotics stating that the animal was sold in ill condition must be forwarded to Bingo Sanctuary in order for claims to be considered. Animals must be returned within 3 days of pickup date for this guarantee to be valid. Any injuries or medical conditions developing after the buyer picks up the animal are not covered by this health guarantee. Animals shipped by a third-party transporter are also not covered by this guarantee, as we have no control over what happens to the animals during transport. Once the animal has left our care, Bingo Sanctuary makes no guarantees of the animal’s condition when it arrives.
DEPOSITS AND PAYMENTS
All deposits are nonrefundable and nontransferable. A nonrefundable deposit will be required to reserve the baby of your choice. Acceptable forms of payment are Cash App, Apple pay, Zelle, BTC, or PayPal Friends & Family. We do NOT accept Goods & Services payments through PayPal. While we normally accept chip-enabled major credit/debit cards for purchases under $1000 (5% processing fee applies), our card reader is currently out of order; we apologize for the inconvenience. For purchases of animals that are to be transported, the remaining balance must be paid 5 days prior to the first scheduled day of the transport. For transported animals with a total purchase over $1000, only cash is accepted in the form of a Cash App, Apple pay, Zelle, PayPal and BTC “Friends & Family.” All payments must be cleared, not pending, by the payment due date. The form of payment used to pay for the animal must match the name of the buyer on the invoice. Only the person listed on the invoice will be able to receive the animal, unless an appropriate form is completed and signed by the buyer to authorize a different person to receive the animal. You must be at least 18 years of age to be a buyer or authorized receiver.
All deposits are nonrefundable and nontransferable. Cancellations by the buyer will result in forfeiture of all deposits and payments. Payments on neutered animals are nonrefundable.
Disclosing any false information on adoption applications, forms, or discussions with Bingo Sanctuary personnel is grounds for forfeiture of all deposits and payments!
Rescheduling
It is our policy to choose the soonest transport route in order to get babies to their new families during the optimal bonding period. For pickups, we allow a 7-day grace period from the date of reservation or ready date, whichever is later. If the buyer chooses to reschedule pickup or transport to a later date, they must pay for the animal in full by their ready date, and all payments will be nonrefundable. They will also be subject to a daily boarding fee, which is also nonrefundable and needs to be paid upfront.
Boarding fees
Boarding fees need to be paid upfront and are nonrefundable.
The boarding fees – which include enclosure space, feedings, socializing, grooming and more – are per animal, per day as follows:
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Pocket pets: $15
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Weaned animals (not pocket pets): $45
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Bottle babies without overnight feedings: $60
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Bottle babies with overnight feedings: $100
Pet Photo shoots
We take 2 sets of photos for all animals that are for sale. Once when they are posted to the website, and again when they are just about ready to leave. If you would like to request additional photos, please click on the button below to pay the extra photo shoot fee. $10 will cover 5 photos, and $15 will cover 5 photos plus a short video. Sometimes we will snap quick photos and videos of certain animals that we will happily send you for free. However, the fee will apply if you are specifically requesting extra photos/videos, as it takes us some time to set up and conduct a pet photo shoot. Photos will be provided within 5 days of payment date.
RETURNS
We offer the following return policy to ensure the well-being of our animals in the case that you decide that they are not the right fit for your family or lifestyle. 50% of the animal’s purchase price will be refunded if the animal is returned to us within 7 days of the date the animal left our care, or 25% if returned within 14 days. If discounts were applied to the purchase price, the refund will be adjusted accordingly. The animal must be returned to Bingo Sanctuary at the buyer’s expense, and they must be unaltered (if sold unaltered) and in good health and condition. After 14 days, we will gladly accept surrenders of any of our animals so that we may find an appropriate new home for them. Bingo Sanctuary reserves the right of first refusal on any animals sold, should you decide to rehome them. Deposits, boarding fees, shipping charges, vet fees, and photo fees are nonrefundable, as well as supplies and food purchases.